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Service Blueprints: Definition

nngroup.com · 1,636 words · saved by 2 readers

Service blueprints visualize organizational processes in order to optimize how a business delivers a user experience.

5 Service Blueprints: Definition Sarah Gibbons Sarah Gibbons August 27, 2017 2017-08-27 Share Email article Share on LinkedIn Share on Twitter Summary: Service blueprints visualize organizational processes in order to optimize how a business delivers a user experience. Service design is the activity of planning and organizing a business’s resources (people, props, and processes) in order to (1) directly improve the employee’s experience, and (2) indirectly, the customer’s experience. Service blueprinting is the primary mapping tool used in the service design process. In This Article: What Is a

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