What is Service Design? | Interaction Design Foundation (IxDF)
What is Service Design? Service design is a process where designers create sustainable solutions and optimal experiences for both customers in unique contexts and any service providers...
Service design is a process where designers create sustainable solutions and optimal experiences for both customers in unique contexts and any service providers involved. Designers break services into sections and adapt fine-tuned solutions to suit all users’ needs in context—based on actors, location and other factors. “When you have two coffee shops right next to each other, and each sells the exact same coffee at the exact same price, service design is what makes you walk into one and not the other.” — 31Volts Service Design Studio See how effective service design can result in more delight
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