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Useful Customer Journey Maps (+ Figma & Miro Templates) — Smashing Magazine

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Visualize the user experience with user journey maps. Here are some helpful templates, real-world applications, and insights on the importance of mapping both successful and unsuccessful touchpoints. Part of [Smart Interface Design Patterns](https://smart-interface-design-patterns.com) by yours truly.

5 min read User Experience , UX , Design Share on Twitter , LinkedIn About The Author Vitaly Friedman loves beautiful content and doesn’t like to give in easily. When he is not writing, he's most probably running front-end & UX … More about Vitaly ↬ Email Newsletter Your (smashing) email Weekly tips on front-end & UX . Trusted by 182,000+ folks. Visualize the user experience with user journey maps. Here are some helpful templates, real-world applications, and insights on the importance of mapping both successful and unsuccessful touchpoints. Part of Smart Interface Design Patterns by yours tru

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