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Service design playbook | ontario.ca

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This playbook is a crash course on service design. It works alongside the 13 points set out in the Digital Service Standard to provide the basics needed to get started on a digital service.

Service design playbook This playbook is a crash course on service design. It works alongside the 13 points set out in the Digital Service Standard to provide the basics needed to get started on a digital service. On this page Skip this page navigation You can share your thoughts and ideas by emailing us at servicedesign@ontario.ca About service design Service design is a process that involves: conducting user research to better understand and build empathy for users building prototypes to act as the first models of a service testing a service regularly with the people who will use it Understa

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