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Service Design 101

nngroup.com · 1,408 words · saved by 1 readers

Service design improves the experiences of both the user and employee by designing an organization’s operations to better support customer journeys.

5 Service Design 101 Sarah Gibbons Sarah Gibbons July 9, 2017 2017-07-09 Share Email article Share on LinkedIn Share on Twitter Summary: Service design improves the experiences of both the user and employee by designing, aligning, and optimizing an organization’s operations to better support customer journeys. In This Article: What Is a Service? Definition of Service Design Components of ‘Service Design’ Service Design vs. Designing a Service Benefits of Service Design History of Service Design References What Is a Service? Traditional economics draws a clear distinction between goods and serv

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