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Designing the first five minutes - Microsoft Design

microsoft.design · 305 words · saved by 1 readers

Why onboarding matters for agent experiences - and how to get it right.

Users don’t form first impressions based on output quality alone. Their experience begins from the moment they open the agent For any team building an agent, factors like accuracy, latency, hallucination, and context handling are top of mind. And rightly so – they shape every interaction. But users don’t form first impressions based on output quality alone. Their experience begins from the moment they open the agent, and it’s important that we treat early interactions with just as much care as what comes after. To understand what makes an effective first impression, our user experience…

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