Designing beneath the surface: The layers of AiUX
As AI makes product experiences more probabilistic, designers must move beyond interfaces to shape the systems, constraints, and behaviors beneath them.
It’s hard to imagine that it has been only 3 ½ years since ChatGPT was released to the public. We’re still so early in the process of understanding how this generative material works, how it incorporates into tasks and journeys, and how it changes what we build and for whom. What is clear though, is we are entering a renaissance of new design roles and opportunities for design influence. The introduction of generative AI into digital products has upended the interaction model that anchored much of the previous era of design. Great AI products are multi-dimensional. Small changes to one can…
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