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7 Lessons In Listening: How Leaders Can Strengthen This Skill

forbes.com · 921 words · saved by 1 readers

When business leaders adopt principles that enhance their listening skills, they can build better relationships with clients and employees.

Suresh Rajapakse, Chief Client Officer at Wheels – Driving Client Experience, Innovation & Results. getty Early in my career, I believed being valuable meant having the most answers. If I could speak confidently, fill the silence and respond quickly, I felt like I was doing my job well. Many leaders operate this way, especially early on. We equate certainty with competence and speed with effectiveness. Over time, I learned the opposite is often true. The strongest client relationships I've built weren't the result of talking more. They came from listening with greater intention. What I'm…

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