Rogers-Farson-Active-Listening.pdf
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ACTIVE LISTENING by Carl R. Rogers and Richard E. Farson Excerpt from Communicating in Business Today R.G. Newman, M.A. Danzinger, M. Cohen (eds) D.C. Heath & Company, 1987 Active listening does not necessarily mean long sessions spent listening to grievances, personal or otherwise. It is simply a way of approaching those problems which arise out of the usual day-to-day events of any job. To be effective, active listening must be firmly…
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