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Self-Checkout Is a Failed Experiment - The Atlantic

theatlantic.com · 1,412 words · saved by 1 readers

Please, not another “unexpected item in the bagging area.”

Listen − 1.0 x + Seek 0:00 9:12 This article was featured in One Story to Read Today, a newsletter in which our editors recommend a single must-read from The Atlantic , Monday through Friday. Sign up for it here. When self-checkout kiosks began to pop up in American grocery stores, the sales pitch to shoppers was impressive: Scan your stuff, plunk it in a bag, and you’re done. Long checkout lines would disappear. Waits would dwindle. Small talk with cashiers would be a thing of the past. Need help? Store associates, freed from the drudgery of scanning barcodes, would be close at hand to answer

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