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Why this person is your most important customer

wavelength.asana.com · 808 words · saved by 1 readers

Last summer, I was attending a conference where I met an up-and-coming entrepreneur. We got into a conversation about building teams when she began bemoaning a situation she had with one of her reports, where he came to her and said, “I think we need a culture committee.” She encouraged him, “Great! Go make one!” But then she lamented that 2 weeks, 4 weeks, 3 months later, there was no culture committee. With a sigh, she complained that employees always say they want to do things, but, when given the opportunity, they “rarely rise to the occasion.” She may have had the best of intentions but without truly understanding the root of the problem, finding a matching solution, and giving him the right tools, she’d probably left this guy feeling lost, and perhaps more disgruntled than ever. One thing I’ve realized since is that if you’re a leader, your employees are your customers — customers of your leadership, your mentorship, your coaching, your direction. So if every employee is a custom

Free Customer Success Templates to Boost Satisfaction • Asana templates Customer success templates Use Asana’s templates to standardize how teams manage customer relationships. Grow faster, and make sure nothing falls through the cracks. Get started Featured Take care of your customers at each stage of their journey. Use pre-built action plans so your team always knows how to take the next step. Post-sales handoff Give your customers the great experience they deserve by planning smoother post-sales handoffs with our template. See template Customer feedback What if you could collect customer fe

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