The 20 Essential Customer Success Books for the Modern CSM | 2022 Updated List - Custify
We found the essential customer success books every CSM needs to read. Pick your next read and discover the latest tactics to reduce churn and grow revenue.
--> 20 Customer Success Books for the Modern CSM | 2026 Updated Blog Customer Success Articles The 20 Essential Customer Success Books for the Modern CSM | 2026 Updated List Updated on January 27, 2026 10 minutes read By Philipp Wolf Summary points: Summary points: Share Customer success is a dynamic field. Whether you’re a beginner or an experienced professional, you should always keep up with the latest customer success concepts and ideas. Reading customer success books is a great way to do this, while, at the same time making sure you get your information from reliable sources and ren
Explore this link on the map →saved by
related reading
- An Extensive Guide for Building Your First Great Customer Success Teamlinkedin.com
- Snowflake CEO Frank Slootman Shares Secrets of Unrivaled Success in 'Amp It Up' - Cloud Warsaccelerationeconomy.com
- SaaS Metrics 2.0 - Detailed Definitions - For Entrepreneursforentrepreneurs.com
- A Founder's Guide to Customer Success | Tomasz Tunguztomtunguz.com
- Account | Y Combinatorbookface.ycombinator.com
- SaaS Metrics 2.0 - A Guide to Measuring and Improving what Matters - For Entrepreneursforentrepreneurs.com
- Andrew Gazdecki on X: "High churn is the kiss of death for SaaS companies. Churn scares away pretty much everything including growth, customers, acquirers, talent, and investors. So focus heavily on customer retention and customer success btwitter.com
- 4 simple churn crushing tactics to unlock hyper-growth for your startup | Guillaume Cabanechurn.fm
- A Smart Bearlongform.asmartbear.com
- The missing link between PLG and SLGgrowthunhinged.com
- Excuse me, is there a problem?longform.asmartbear.com
- What I Learned From Developing Branding for Airbnb, Dropbox and Thumbtackreview.firstround.com