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Scan-to-order sweeps across China, to customers' chagrin – The China Project

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Increasingly, restaurants across China are implementing a system in which diners scan a QR code and self-order from their phones. But is this a convenience, or a hassle with major data privacy concerns? Saved. Something went wrong. Error code 1. “How it works here,” explained a server at a popular restaurant in downtown Shanghai, “is if you order through your QR code on WeChat, you can get 10% off your first order.” “Scan this one,” she said, pointing to a QR code inside a plastic upright frame. “You can all order at the same time but pay separately.” And then she did something you don’t typically see from waiters anywhere else: she walked away. For many diners in China, this is the new procedure at sit-down restaurants. Want to see a menu? Scan the QR. Want to order? Just do it from your phone. Need the bill? It’s all at your fingertips. As early as 2017, on-site QR ordering systems were implemented in restaurants by Koubei and WeChat mini programs, the platforms developed by tech gia

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