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XY problem - Wikipedia

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Sorry to interrupt, but our fundraiser won't last long This Tuesday, we ask you to join the 2% of readers who give. If everyone reading this right now gave just $2.75, we'd hit our goal in a couple of hours. $2.75 is all we ask. GIVE $2.75 MAYBE LATER Proud host of Wikipedia and its sister sites The XY problem is a communication problem encountered in help desk, technical support, software engineering, or customer service situations where the question is about an end user's attempted solution (X) rather than the root problem itself (Y or Why?).[1] The XY problem obscures the real issues and may even introduce secondary problems that lead to miscommunication, resource mismanagement, and sub-par solutions. The solution for the support personnel is to ask probing questions as to why the information is needed in order to identify the root problem Y and redirect the end user away from an unproductive path of inquiry.[2][3] The term XY problem was implicitly coined by Eric S. Raymond in How

XY problem - Wikipedia Jump to content From Wikipedia, the free encyclopedia Not to be confused with X+Y sorting . Problem of communication when asking for help The XY problem is a communication problem encountered in help desk , technical support , software engineering , or customer service situations where the question is about an end user's attempted solution ( X ) rather than the root problem itself ( Y ) [ 1 ] . The XY problem obscures the real issues and may even introduce secondary problems that lead to miscommunication, resource mismanagement, and sub-par solutions. The solution for th

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