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AI leads a service-as-software paradigm shift - Foundation Capital

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Past decades of automation were all about efficiency: a machine helped a human speed up a variety of tasks. The current decade is where efficiency takes an AI-fueled leap forward, and things get exponentially messier. Software once merely digitized and augmented human work and services, but in automation 2.0, bots become brains. AI companies are leading a transition from Software-as-a-Service to Service-as-Software, turning the table on the very essence of SaaS. In the software business, a company may sell access to its platform or tool, but customers are still responsible for using that tool to achieve the desired outcome. In the services business, responsibility for achieving the desired outcome sits with the company selling the service. Instead of QuickBooks, you offer tax services—in this case, conducted by an AI accountant. The upside of this change is huge—a $4.6 trillion opportunity, since the global services market dwarfs the software market in size. Foundation Capital has been

AI leads a service as software paradigm shift - Foundation Capital Perspectives AI leads a service as software paradigm shift Posted Apr 19, 2024 Joanne Chen Jaya Gupta 0 MIN READ 0 MIN READ Show Outline Enterprise AI The push towards services represents a $4.6 trillion opportunity . Past decades of automation were all about efficiency: a machine helped a human speed up a variety of tasks. The current decade is where efficiency takes an AI-fueled leap forward, and things get exponentially messier. Software once merely digitized and augmented human work and services, but in automation 2.0, bots

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