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Process Improvement is Trickier Than You Think - Commoncog

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Join 8,000+ sharp investors and operators like yourself, and we'll send you a collection of Commoncog's best articles right away: There’s a famous 2001 paper by Nelson Repenning and John Sterman titled Nobody Ever Gets Credit for Fixing Problems That Never Happened, which explains how process improvement initiatives fail. I’ll summarise the paper in a bit, but I want to walk you through an anecdote first. There’s a delightful experience that you may have had where you walk into a company — it could be your first week of work or whatever — and realised “wow, the processes here are really good. I’ve been to other places doing identical things, but the way they do X seem a lot better than in my previous jobs!” And then of course as the months drag on you figure out the things that the company isn’t so good at, the shine wears off somewhat, but you cannot deny that they’ve excelled at doing X; you realise the processes and culture and incentive mechanisms and org structure all fit perfectl

Process Improvement is Trickier Than You Think - Commoncog --> This is part of the Operations topic cluster, which belongs to the Business Expertise Triad . Members only Business Thinking Process Improvement is Trickier Than You Think By Cedric Chin The thought of business school make you go ‘eww’? You’re in good company. 9,000+ investors and operators read Commoncog to sharpen their business acumen ... WITHOUT going back to school. Sign up for our newsletter and get a weekly dose of good business thinking (no BS guaranteed): Subscribe Most companies skimp on process improvement. But the surpr

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