Joy Chiu

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Evaluative research Let’s imagine we are testing a check-out page, and we found that users were having a hard time filling out the shipping and billing forms, especially when there were two different addresses. A non-specific and unhelpful recommendation might look like: Users get frustrated when filling out the shipping and billing form. The reasons this recommendation is not ideal are: It provides no context or detail of the problem There is no proposed solution It sounds a bit judgemental (focus on the problem!) There is no immediate movement forward with this A redesign recommendation abou…
Turn your research insights into actionable recommendations – Method in Madness by Dovetail
The key difference between multivariate testing and A/B testing is the number of variables tested. This means that A/B testing only tests one variable, but in a multivariate test, multiple variables are tested together.
Multivariate Testing for UX Design | Adobe XD Ideas
On the other hand, if your interests are more in qualitative methods, values sensitive design, social science, or how HCI can solve social problems, I would say UW is better.
Where should I go for PhD in HCI, UW or CMU? - Quora
As the initiator of the Global Design Thinking Alliance (GDTA), the HPI D-School promotes the exchange between Design Thinking schools in Egypt, Malaysia and South Africa, among others.
HPI D-School - Hasso Plattner Institute
University of Waterloo: Outstanding and internationally recognized programs in HCI and Software Engineering (with HCI leanings). There are several well-known HCI researchers at the institution, including Dr. Stacey Scott, who runs a major research lab. This university program benefits strongly from the presence of Reseach In Motion's headquarters and one of Google's major research labs. University of Ontario Institute of Technology (UOIT): This institution is growing quickly and has good instructors in both collaborative/interactive surfaces and games research. My friends Dr. Chris Collins and…
What are the best HCI Graduate programs? Consider networking with other brilliant minds (who are likely to produce great things in the business World, not just academia) as part of your answer. - Quora
Combination of qualitative and quantitative data This is an example where quantitative data from product analytics is combined with qualitative data from user interviews. The quotes from the interviews show up next to the respective group in the chart to illustrate the users’ motives.
Create engaging user research presentations [with example slides]
Key finding slide with video clips Showing video clips is a great way to convey information in its full richness. Don’t share the entire recording, but create a curated collection of clips which contain the key scenes. You can also combine multiple sequences about the same topic into a highlight reel.
Create engaging user research presentations [with example slides]
Key finding slide with image This slide has a similar layout with the key finding in the headline, but uses an image that a participant provided to empathize the message and add more detail. Showing the participant in action, their typical environment and screenshots from designs make good images for presentations.
Create engaging user research presentations [with example slides]
Key finding slide with quote In this slide the headline describes the key finding and there is an exemplary quote as well as a more detailed description below. It’s ok to edit quotes for clarity and brevity. Including additional information about the participant – in this case the name, age and user segment – allows the audience to understand the quote in context. The slide also displays how often a certain topic was mentioned, which is common practice especially to identify outliers.
Create engaging user research presentations [with example slides]
Set a goal up front Starting the presentation by clearly stating what you want to have accomplished by the end of it is generally a good approach. An example could be: “After this presentation and the following discussion we want to have a decision which prototype to go with.” This provides an imaginary finish line and definition of success everyone can orient by. If the goal has been achieved it means the meeting was productive and - almost equally important - it feels like it as well.
Create engaging user research presentations [with example slides]
Share on Twitter Share on Linkedin Product managers, designers, and developers are the first line of roles you typically work with as a user researcher. Fostering these relationships and collaborating with these colleagues is essential to creating a mature user research organization. Lacking support from these teams makes it very difficult to integrate user research into the organization. While working with these teams, it helps to treat them as you would users. You want your work to be easy to understand, easily accessible, and relevant to them. To build a successful working relationship, you…
User Research x Product Teams: How to Build a Stronger Partnership
Canva is also working on a new video editor and an offline mode.
Canva raises $200 million at a $40 billion valuation | TechCrunch
Alongside growing the team, Canva also has plans to further build out the product in the next year, launching website design soon. This will allow users to turn existing and new presentations and designs into a website, and even search for and buy a domain for that site.
Canva raises $200 million at a $40 billion valuation | TechCrunch
Perkins explained to TechCrunch that a huge part of the company’s growth has to do with an obsession over creating a highly valuable free product.
Canva raises $200 million at a $40 billion valuation | TechCrunch
Though a bottoms-up enterprise strategy is relatively popular these days, Canva was an early master of the model. Canva launched as a free product, and over time the company introduced enterprise layers into the mix.
Canva raises $200 million at a $40 billion valuation | TechCrunch
To improve this, PayPal granted every employee company stock and offered a financial planning system and tools to help employees manage their assets effectively. It also reduced the cost of health care by around 60% for a third of its employees in the U.S. and adjusted salaries where appropriate. As part of the company’s ongoing commitment to employee financial wellness, PayPal partnered with Even, a company that allows employees to access their wages as they earn them.
The Secret Behind Successful Corporate Transformations
Microsoft’s commitment to a growth mindset, using technology to put people first, and to leading with empathy and respect, have led to an engaged workforce where 95% of employees feel proud to work at Microsoft and 92% of employees would recommend Microsoft as a great place to work. The company also saw a 14% stock increase in that first year following the mission’s roll out, between 2014 and 2015.
The Secret Behind Successful Corporate Transformations
CEO Satya Nadella and other executives partnered with HR leaders to craft a refreshed mission and vision that better reflected the ideals of empathy, humanity, understanding of cultural differences, and Microsoft’s place in the world. The result was a mission that shifted from a product focus to a more inclusive, people focus — an aim to “empower every person and organization on the planet to achieve more.”
The Secret Behind Successful Corporate Transformations
Acquisition – how well are you getting customers to your site or app? Activation – are your customers having a great ‘first run’ experience? Retention – how often are your customers coming back? Referral – are they telling others about your product? Revenue – are they paying for your service? Are you able to monetize your customers?
How to measure product market fit - Department of Product
If you’ve done this enough, you’ll know that the quality of a great solution depends almost entirely on how well you understand a given problem.
The question to expect in every UX interview | by Chris Lee | Bootcamp
Don’t live in with one foot in an imagined world, ungrateful for the life that you created. We flourish when we stop fantasizing about the unlived life and accept the one we’re in.
you have what you want
Everything begins when you admit to yourself what you actually want.
you have what you want
The only way for us to consolidate our fractured selves—to become whole—is by fully inhabiting our choices.
you have what you want
Version 1: ‘What do you think is the hardest thing about creating a UX portfolio?’ Version 2: ‘My biggest problem with creating my UX portfolio is …’ The second version helps get people thinking about their experiences. The best survey responses come from respondents who provide personal accounts of past events that give us specific and real insight into their lives
Survey Questions: 70 Good Survey Question Examples & Types | Hotjar Blog
What would persuade you to visit us more often?
Survey Questions: 70 Good Survey Question Examples & Types | Hotjar Blog
Engagement: Researchers also discovered people enter into a trance-like state, where they drop their intellectual guard and are less critical and skeptical. Rather than nitpicking over the details, the audience wants to see where the story leads them.
Data Storytelling: The Essential Data Science Skill Everyone Needs
Memorability: A study by Stanford professor Chip Heath (Made to Stick author) found 63% could remember stories, but only 5% could remember a single statistic.
Data Storytelling: The Essential Data Science Skill Everyone Needs
The story-based version outperformed the infographic version by $2.38 to $1.14 in terms of per participant donations.
Data Storytelling: The Essential Data Science Skill Everyone Needs
Communicating insights effectively is important to their adoption and fruition. The right data visualizations and messaging can help explain insights so they are more easily understood and correctly interpreted.
Actionable Insights: The Missing Link Between Data And Business Value
We become numb to certain insights if we feel as though they reinforce rather than challenge or evolve our current knowledge and beliefs.
Actionable Insights: The Missing Link Between Data And Business Value
If an insight doesn’t adequately help to explain why something occurred, it’s not yet actionable. Deeper probing may be required before it’s ready for primetime.
Actionable Insights: The Missing Link Between Data And Business Value
The more specific and complete the insight is, the more likely it can be acted on. Sometimes insights based on KPIs and other high-level metrics can highlight interesting anomalies but lack sufficient detail to drive immediate action.
Actionable Insights: The Missing Link Between Data And Business Value
If insights aren’t timely, they might be too stale for stakeholders to act on. If insights are trapped in an analytics tool that managers never access or delivered to devices they use infrequently, the insights may never reach the intended audience.
Actionable Insights: The Missing Link Between Data And Business Value
Insights based on key performance indicators (KPIs) and other key metrics inherently engender a sense of urgency that other data won’t.
Actionable Insights: The Missing Link Between Data And Business Value
Experience with your product Delightful moment Pain point Usability issue Bug/glitch Core behavior and needs Aspiration Motivation Goal Habit The domain in general Competitor company or product Recent experience Feature request or recommendation
Four pitfalls of establishing a tagging taxonomy as a team of one – Method in Madness by Dovetail
While 97% of American adults own a cell phone, 15% do not have a mobile device with smartphone capabilities (e.g., data, apps). Whenever possible, mobile app features should be augmented (or replaced) by text messaging.
Building Toward Equity: A working model for digital health | Rock Health | We're powering the future of healthcare. Rock Health is a seed and early-stage venture fund that supports startups building the next generation of technologies transforming healthcare.
There are over 350 languages spoken in the United States, and 9% of the population five years or older self-reports speaking English less than “very well.”
Building Toward Equity: A working model for digital health | Rock Health | We're powering the future of healthcare. Rock Health is a seed and early-stage venture fund that supports startups building the next generation of technologies transforming healthcare.
Despite widespread internet usage in the United States, 15–24% of Americans lack broadband connection, a foundational requirement for many digital health interventions.
Building Toward Equity: A working model for digital health | Rock Health | We're powering the future of healthcare. Rock Health is a seed and early-stage venture fund that supports startups building the next generation of technologies transforming healthcare.
Accessibility: Many digital products do not account for varying levels of digital literacy, leading to unique challenges for older adults and individuals with disabilities.
Building Toward Equity: A working model for digital health | Rock Health | We're powering the future of healthcare. Rock Health is a seed and early-stage venture fund that supports startups building the next generation of technologies transforming healthcare.
researchers refer to technology literacy and usability as a “second-level digital divide.”
Building Toward Equity: A working model for digital health | Rock Health | We're powering the future of healthcare. Rock Health is a seed and early-stage venture fund that supports startups building the next generation of technologies transforming healthcare.
For example, Rock Health’s 2020 Consumer Adoption Report found that during the COVID-19 pandemic (as of October 2020), 53% of LGBTQ+ respondents delayed or avoided medical care compared to 41% of non-LGBTQ+-identifying respondents.
Building Toward Equity: A working model for digital health | Rock Health | We're powering the future of healthcare. Rock Health is a seed and early-stage venture fund that supports startups building the next generation of technologies transforming healthcare.
For this reason, researchers have designated internet connectivity and digital literacies as the “super social determinants of health.” These barriers directly impact a person’s ability to access healthcare services or apply for employment, housing, and assistance programs. Technology disparities break down into three categories: connectivity, affordability, and accessibility.
Building Toward Equity: A working model for digital health | Rock Health | We're powering the future of healthcare. Rock Health is a seed and early-stage venture fund that supports startups building the next generation of technologies transforming healthcare.
Committed Monthly Recurring Revenue
How Shopify Grew From a Snowboard Shop to a $10B Commerce Ecosystem | Product Habits
Genius may be one percent inspiration and 99% perspiration, but with some strategic thinking, we can save ourselves a lot of blood, sweat and tears
The mindset you need to succeed at every goal - BBC Worklife
Some people seem to take more care in adapting and refining their approach to whatever activity they’re doing – and it makes a real difference to their overall success in apparently unrelated areas of life.
The mindset you need to succeed at every goal - BBC Worklife
Chen’s findings build on a wealth of research on metacognition – which is our awareness and understanding of our own thought processes (or, more snappily “thinking about thinking”.) Useful metacognitive strategies would include monitoring your progress in reaching your goal, recognising your flaws and the areas that need improvement and then setting out steps to overcome those challenges.
The mindset you need to succeed at every goal - BBC Worklife
Hola! Hailing from the vibrant Mexico City and further refined in the Bay Area, CA — I’m a multidisciplinary thinker with a focus on UX design and research. Through the work of UX, I shapeshift as I continue learning and adapting to new worlds. I have a big crush on research and so my work begins with the understanding of people and experiences through the exchange of stories.
Erika J | LinkedIn
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