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Who Uses AI (and How)? - by Alex Imas and Soumitra Shukla

substack.com · 3,704 words · saved by 1 readers

Tracking the evidence on AI adoption

This post is intended as a living resource. We will update it periodically as new evidence accumulates. The current version reflects research available through February 2026. A customer-support agent in Manila and a senior developer in San Francisco get access to the same AI tool. One sees their productivity jump to 35 percent. The other barely notices. In a previous post, one of us (Alex) reviewed the growing literature on AI’s productivity impact and argued that a disconnect exists between the micro evidence (controlled studies showing real productivity gains) and the macro evidence…

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