Generative AI at Work
danielle-li.github.io · 8,254 words · saved by 1 readers
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GENERATIVE AI AT WORK∗ ERIK BRYNJOLFSSON DANIELLE LI LINDSEY RAYMOND Downloaded from https://academic.oup.com/qje/article/140/2/889/7990658 by guest on 28 September 2025 We study the staggered introduction of a generative AI–based conversational assistant using data from 5,172 customer-support agents. Access to AI assistance increases worker productivity, as measured by issues resolved per…
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