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How We Automated Federal Retirements - National Design Studio

ndstudio.gov · 2,410 words · saved by 1 readers

Two engineers walked into the government six months ago to drag federal retirements from an underground mine onto the Internet. They built retire.opm.gov and are poised to turn six-month waits into near-instant processing for hundreds of thousands of employees.

Imagine retiring after a lifetime of public service — as a veteran, air traffic controller, or first responder — only to wait six months in financial limbo because a decades-old government process can’t handle your application. That was the reality for thousands of federal retirees every year since the 60’s, having to apply for retirement within a paper-based, broken system plagued by delays and inefficiency. If you had told us we’d relocate our lives to move to D.C. to fix this, we’d have called it ridiculous. Yat had just left a decade-long run at Airbnb, helping to build it from…

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