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How Tech Is Helping Poor People Get Government Aid - The New York Times

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Even as the government expanded aid programs, many people faced barriers to using them. That problem is now being addressed with apps and streamlined websites.

Advertisement Continue reading the main story WASHINGTON — In making his case that safety net programs should be easier to use, Jimmy Chen, a tech entrepreneur, recalled visiting a welfare office where people on food stamps endured long waits to submit routine paperwork. They passed the time as people in lines do, staring at their phones — which had the potential to do the work online with greater convenience, accuracy and speed. The image of aid-seekers wasting time with a solution literally in hand captures what critics call an overlooked challenge for people in poverty: Administrative burde

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