CEO Roasts Human Workers He Fired and Replaced With ChatGPT
futurism.com · 380 words · saved by 1 readers
Earlier this year, a CEO of an e-commerce platform replaced his customer service team with OpenAI's ChatGPT. He has no regrets.
Image: Getty / Futurism No-Brainer Earlier this year, Suumit Shah, a 31-year-old CEO of an Indian e-commerce platform called Dukaan, fired the vast majority of the humans making up his company’s customer service team — and replaced them with an in-house chatbot powered by OpenAI’s ChatGPT. Strikingly, Shah is now roasting his former human workers, saying the bot simply does a much better job than they did, and at a fraction of the price. “It was [a] no-brainer for me to replace the entire team with a bot,” he told the Washington Post, “which is like 100 times smarter, who is instant, and…
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