Justice for “Data Janitors” - Public Books
What is at stake in hiding the delivery people, stockroom workers, content moderators, and call center operators laboring to produce the automated experience?
Science fiction author Arthur C. Clarke famously declared that any sufficiently advanced technology becomes indistinguishable from magic. Today, the likes of Google, Amazon, and Facebook appear determined to sell us the dream that machines—drones, self-driving cars, and one-click shopping services—can almost miraculously fulfill users’ desires. But what is at stake in hiding the delivery people, stockroom workers, content moderators, and call center operators laboring to produce the automated experience? Between 2003 and 2007, I worked as a “user experience designer” at Google, a company…
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