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Inside How Stripe Crafts Quality Products | Katie Dill (Stripe Head of Design)

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Stripe is a company that’s widely known for its focus on craft and quality and Katie is one of the most influential design leaders in tech. Previously, she was the Head of Design at Airbnb and Lyft. Katie and I had a great chat about: Defining what craft and quality means Should a product be useful first and then beautiful? Stripe’s rituals to level up product quality Keeping quality a priority as companies scale This interview is a must-read if you’re a designer, PM, or builder who cares about craft. Let’s dive in. Welcome, Katie! To start, how would you define craft and quality? Craft is about the how - the thinking, work, and mastery that goes into creating something. Quality is often the output of that process. You can have craft without quality, but rarely quality without craft. For example, imagine a chair with great details that’s uncomfortable to sit in. Would you say that's a quality chair? It might have nailed the aesthetics, but you can't spend more than three minutes sittin

Essays Inside How Stripe Crafts Quality Products | Katie Dill (Stripe Head of Design) A deep dive into Stripe’s rituals and principles to produce surprisingly great work Peter Yang Oct 06, 2024 85 3 10 Share Dear subscribers, Today, I want to share a written interview with Katie Dill, Stripe’s Head of Design. Stripe is a company that’s widely known for its focus on craft and quality and Katie is one of the most influential design leaders in tech. Previously, she was the Head of Design at Airbnb and Lyft. Katie and I had a great chat about: Defining what craft and quality means Should a product

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