How Design is Governance

Design not only shapes how a product or service will be used, but also restricts or frustrates people’s existing or emergent choices.

Calm Technology Design Process UX Editor Picks Design How Design is Governance Amber Case 10 min read · Mar 28, 2023 -- 10 Listen Share Press enter or click to view image in full size Coffeeshop governance through rearranging tables like Tetris blocks (Case + MJ5). I’m writing this post from a brand new coffee shop in a busy area of Los Angeles. It seems like it is opening day, or soon after. From a distance, the seating and tables look charming, and the setting is well-lit by a large picture window at the entrance. It’s clearly designed with the intention of being an inviting place for people

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