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Understanding Conversation Design for Better Relationships

trailhead.salesforce.com · 1,362 words · saved by 1 readers

Discover the impact of conversation design on customer relationships. Learn its relevance and how to implement effective designs for enhanced user experiences.

Explore Conversation Design in the Agentic World Learning Objectives After completing this unit, you’ll be able to: Explain the role of conversation design in creating effective conversational AI agents and experiences. Apply the cooperative principle to improve interactions between humans and AI agents. Identify and define the fundamental elements of conversation design. What Is Conversation Design? Conversation design (CxD) is the art and science of creating conversational experiences. Think of CxD as a blueprint for how a user interacts with a chatbot, a voice assistant, or any other AI age

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