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Conversation Design Process Explained: Key Insights

trailhead.salesforce.com · 1,613 words · saved by 1 readers

Discover the conversation design process, from stakeholder collaboration to creating engaging user dialogs. Enhance your skills in conversation design today!

Get to Know the Conversation Design Process Learning Objectives After completing this unit, you’ll be able to: Explain the four key phases of the conversation design lifecycle. Use the SPEAKING framework to discover the context for an AI agent’s conversation. Describe the role of conversation maps and prompt writing in the design phase. Explain why it’s important to test and revise AI agents. A Lifecycle for Conversation Designing a great conversation is a journey, not a one-time task. To manage this journey, you use a simple, iterative lifecycle with four key phases. Discover and Define Desig

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