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User Experience Toolkit | Boston.gov

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If we don’t know what people need, we will not build the right thing. When we approach problems based on our own assumptions, we can fail to recognize how others’ experiences with a product or service may be different from our own.

User Experience Toolkit User Experience (UX) research and design centers the needs of residents to help us deliver on our mission to make services easy to navigate and accessible to all. Page Sections If we don’t know what people need, we will not build the right thing. When we approach problems based on our own assumptions, we can fail to recognize how others’ experiences with a product or service may be different from our own. “We cannot judge if something is both correct and clear. If we know it well enough to say if it’s correct, we know it too well to say if it’s clear.” - Caroline Jarret

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