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POS design case study: user research, UX and UI design

interface-design.co.uk · 3,236 words · saved by 1 readers

As one of the leading petrol station networks in Switzerland, they offer a world of retail, including supermarkets, cafeterias and car services. The vision is to improve the customer experience by reducing friction. This means an overhaul of the usability of the point of sale software used by cashiers, and the introduction of a customer screen at the till. Going beyond the classical point of sale (POS) experience, they wanted to design a payment machine outside the shop, a mobile application and a carplay app. They engaged our UX/UI design agency to support this strategic design project. We started with a thorough user research assignment on site in Switzerland. Then we drafted a new end to end customer experience map and designed the UX and UI for each POS application, one by one. User research UX design User testing Prototyping UI Design - Design System Information Architecture Quality Assurance Our UX agency's research team spent a week in Switzerland to perform user research in pet

POS design case study: user research, UX and UI design UX/UI design for embedded retail software applications The fully integrated petrol station experience Petrol Retail Embedded Applications Switzerland LOCATION Switzerland TEAM Creative director, UX researcher, UX designer, interaction designer, UI designer, project manager, delivery manager, software architect, product owner WEBSITE www.socarenergy.ch The client operates a large petrol station network in Switzerland, with fuel, shop and service activities spread across urban and motorway locations. They asked for support in reshaping a fra

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