✳flâneur — a map of the web's best reading

Everything I Know About Operations, I Learned From NHS 111

matt.blwt.io · 1,140 words · saved by 1 readers

Everything I know about operations, I learned from taking calls for NHS 111

Ever heard someone say " It's only software/money/<trivial thing>, not life or death ", in the context of incidents at your company? Although mostly true, I want to talk about a time in my career when sometimes, just sometimes, it was the latter, and how it shaped my approach to operating and owning services. NHS 111 is a service folks in the UK can use to get help with non-emergency medical issues. Many years ago, I worked for a company that helped staff this service, and for just over 12 months I worked a variety of shift patterns (such as 2nd, 3rd, overnight and split) to help the British p

Explore this link on the map →

saved by

related reading