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Rationing by friction - Dave Guarino on Twitter

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Don’t miss what’s happening People on Twitter are the first to know. Log in Sign up Explore Settings Thread See new Tweets Conversation Dave Guarino (@allafarce@hachyderm.io) @allafarce I want to think out loud a little bit about a concept that has been stuck in my head for the past few months: "Rationing by friction" the (sometimes unintentional, sometimes malicious) phenomenon of restricting access to govt services by way of process & paperwork requirements 1:58 PM · Oct 25, 2018 98 Retweets 57 Quotes 321 Likes 39 Bookmarks Dave Guarino (@allafarce@hachyderm.io) @allafarce · Oct 25, 2018 In a lot of ways, the ideas we talk about (user-centered design, service design, usability, feedback loops, instrumentation) are often taken as niceties, when in fact they are targeting a core problem: every friction-laden step prevents some # of people from getting help 1 20 117 Dave Guarino (@allafarce@hachyderm.io) @allafarce · Oct 25, 2018 In the academic literature, this is referred to as

Dave Guarino @allafarce I want to think out loud a little bit about a concept that has been stuck in my head for the past few months: "Rationing by friction" the (sometimes unintentional, sometimes malicious) phenomenon of restricting access to govt services by way of process & paperwork requirements 5:58 PM · Oct 25, 2018 9 0 9 72 0 7 2 254 0 2 5 4 34 0 3 4 Read 9 replies

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