AI is approving our pull requests: Here's how we made it safe - The Intercom Blog
intercom.com · 1,771 words · saved by 1 readers
We're producing more code than ever at Intercom. Here's how we're safely using AI for PR approval.
At Intercom, shipping is our heartbeat. We push code to production hundreds of times a day. Engineers, engineering managers, designers, and PMs all contribute to this, safely. The average time from merging code to it running in production is 12 minutes. We’ve long held a belief that might sound counterintuitive: speed is not the enemy of safety. It’s a prerequisite for it. Accumulating code creates risk. Shipping small batches minimizes it. The faster you ship, the smaller each change is, and the easier it is to catch problems, and roll back when something goes wrong as the context is…
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