Andrew Gazdecki on Twitter: "High churn is the kiss of death for SaaS companies. Churn scares away pretty much everything including growth, customers, acquirers, talent, and investors. So focus heavily on customer retention and customer success before investing heavily for scale." / Twitter
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High churn is the kiss of death for SaaS companies. Churn scares away pretty much everything including growth, customers, acquirers, talent, and investors. So focus heavily on customer retention and customer success before investing heavily for scale.
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