flâneur

Founders: #105 Les Schwab (Charlie Munger recommended this book)

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What I learned from reading Les Schwab Pride In Performance: Keep It Going! by Les Schwab. ---- 16 ideas from the book: Intensity is the price of excellence —Warren Buffett I am 68 years old now. And I've run it in overdrive my whole life. I've always wanted to be the best tire dealer, not necessarily the largest tire dealer. The people serving your customers are the most important people in your company: We have had over the years some people in the office that sometimes think they are more important than the stores. The office serves only one purpose, and that is to serve the stores. Some of our office people sometimes wonder about this. But I’ve warned them, don’t bitch to me because that is the way I want it. If you want to go out and start at the bottom changing tires and work into a manager job, then hop right to it. If it weren’t for those men in the stores working their butts off in all kinds of weather, missing meals, God awful hours, etc. you wouldn’t even have a job. If you’re not serving the customer, or supporting the folks who do, we don’t need you. —Sam Walton Let the people at the store level and your manager know you are behind them. They are the ones who make you

[00:00:00] I wrote this in November and December of 1985. I did write this 100% with my 40-year-old typewriter. I didn't have a ghostwriter. I wanted it in my own words. I hope to pass on some of my theories of business to our people, and I hope these theories are used in our business for as long as the Les Schwab company continues. Should we fail to follow these policies towards customers and employees, I would prefer that my name be taken off of the business. [00:00:27] There could be some interest in this book with people who are interested in business. If so, you are invited to read the…

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