Scalability is overrated - by Waseem Daher

waseem.substack.com · 509 words · saved by 1 readers

Startup founders like to think about scalability—and that’s usually a good thing. But overly focusing on scalability overlooks one of the biggest advantages that startups have over larger companies.

513 words • 3 min read I still personally email every new Pilot customer and offer to get on a call with them. I mentioned this to some startup founders, and the general reaction was “Wow, really?”—and further surprise that, worse, I do it entirely manually. There are no bots or automated email sequences behind the scenes. It’s literally just an email from me with a scheduling link, and I click send. This reaction is an example of a prevalent founder behavior: a tendency to think that everything needs to be made scalable—and therefore you either need to (a) simply not do unscalable…

Scalability is overrated - by Waseem Daher

related reading