Beyond the NPS: Measuring Perceived Usability with the SUS, NASA-TLX, and the Single Ease Question After Tasks and Usability Tests
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Post-test questionnaires like the SUS measure perceived usability of an entire system; post-task scales suggest problematic parts of a design.
9 Beyond the NPS: Measuring Perceived Usability with the SUS, NASA-TLX, and the Single Ease Question After Tasks and Usability Tests Page Laubheimer Page Laubheimer February 11, 2018 2018-02-11 Share Email article Share on LinkedIn Share on Twitter Summary: Post-test questionnaires like the SUS measure perceived usability of an entire system; post-task scales suggest problematic parts of a design. During usability testing, UX researchers often ask participants to provide a subjective assessment (usually in the form of a rating) of their experience using a product or a site. Instruments such as
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