The magic email address Sam Altman and OpenAI employees use to instantly kill workplace friction | Fortune
From office parking issues to technical roadblocks, the friction@openai.com inbox is a way for senior leadership to get direct visibility into on-the-ground issues and eliminate 'big company bulls**t'
Operating at AI speed is not easy. At OpenAI, a special process—and a magic word—helps employees instantly cut through layers of bureaucracy and clear bottlenecks slowing things down. It’s called “friction.” And it has the power to supersede just about anything a team is doing, often carrying the force of CEO Sam Altman or President Greg Brockman with it. The process starts when someone emails a special friction@ address to report an internal bottleneck. The issues range from a technical system that isn’t working, a process that’s not having the intended result, or office-related…
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