Eoghan McCabe on X: "There is exactly one way that SaaS can be saved" / X

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To view keyboard shortcuts, press question mark View keyboard shortcuts Home Explore Notifications Chat Grok Premium Bookmarks Creator Studio Articles Profile More Post alana goyal @alanaagoyal Article See new posts Conversation Eoghan McCabe @eoghan There is exactly one way that SaaS can be saved 61 101 487 177K The predicament that the SaaS industry is in is not that surprising. No, we didn’t quite realize that AI was going to commodify code. But we did know that in the face of disruption, a force not new to tech in any way, the only way to have a place in the future is to destroy your past. The failure of essentially all software companies to do so in the age of agents has left them in an extra sticky spot now that the stock market is less excited about conventional software. In this post, I’m going to offer Intercom, the company I run, as a case study to help me explain how SaaS companies can be saved, and share the things we did, starting three years ago, to find relevance in thi

The predicament that the SaaS industry is in is not that surprising. No, we didn’t quite realize that AI was going to commodify code. But we did know that in the face of disruption, a force not new to tech in any way, the only way to have a place in the future is to destroy your past. The failure of essentially all software companies to do so in the age of agents has left them in an extra sticky spot now that the stock market is less excited about conventional software. In this post, I’m going to offer Intercom, the company I run, as a case study to help me explain how SaaS companies can be…

Eoghan McCabe on X: "There is exactly one way that SaaS can be saved" / X

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