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User Experience and Experience Design | The Encyclopedia of Human-Computer Interaction, 2nd Ed.

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Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess

I open my eyes. Lush light floods the room, birds chatter. It is only 6:30 o'clock in the morning, but I feel well-rested and alive; time to get up, to brew some coffee. Are you jealous of my morning routine? Were you startled out of your sleep by a merciless alarm clock? Was it dark outside, no birds around, and did you feel groggy and bleary-eyed? This chapter is about experiences created and shaped through technology (aka User Experience ) and how to deliberately design those. The wake-up experience created by an alarm clock substantially differs from the experience created by sunrise and h

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