User Experience Toolkit | Boston.gov
If we don’t know what people need, we will not build the right thing. When we approach problems based on our own assumptions, we can fail to recognize how others’ experiences with a product or service may be different from our own.
User Experience Toolkit User Experience (UX) research and design centers the needs of residents to help us deliver on our mission to make services easy to navigate and accessible to all. Page Sections If we don’t know what people need, we will not build the right thing. When we approach problems based on our own assumptions, we can fail to recognize how others’ experiences with a product or service may be different from our own. “We cannot judge if something is both correct and clear. If we know it well enough to say if it’s correct, we know it too well to say if it’s clear.” - Caroline Jarret
related reading
- Understanding UX Research Process to Make Things People Love Usingeleken.co
- A Comprehensive Guide To Product Design — Smashing Magazinesmashingmagazine.com
- Handbook – Rethinking Experience Research – Lesson 1 The User Experience (UX)fruitful.appleandbanana.org
- Summer Kim on the best ways to approach user research | MiroBlogmiro.com
- Service design playbook | ontario.caontario.ca
- When to Use Which User-Experience Research Methods - NN/Gnngroup.com
- UX & Usability Articles from Nielsen Norman Group - NN/Gnngroup.com
- Nielsen Norman Group: UX Training, Consulting, & Researchnngroup.com
- The Psychologist’s View of UX Design — UX Magazineuxmag.com
- Handbook – Rethinking Experience Research – Lesson 2 UX research 101fruitful.appleandbanana.org
- How to Ace the Dreaded Whiteboard Challenge - Dscoutdscout.com
- UX Design Books, Blogs, and Podcasts: A 2026 Resource List | Courseracoursera.org