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Epic Systems (MyChart): The Complete History and Strategy

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What if we told you that the most important company in US healthcare was run from a farm in rural Wisconsin? And that farm contained the world’s largest subterranean auditorium, as well as Disneyland—style replicas of Hogwarts and the Emerald City? What if we told you that the person who started, runs and owns this establishment has legally ensured that it will never be sold, never go public and never acquire another company? And that this person, Judy Faulkner, is also likely the wealthiest and most successful self-made woman in history? Welcome to the story of Epic Systems, the software company that underpins the majority of the American healthcare system today. Epic isn’t “just” an electronic medical record (the category it’s usually lumped into), or an online patient portal (which is how most of the US population interacts with it via its MyChart application). It’s more akin to a central nervous system for hospitals and health clinics. Almost everything in a hospital — from patient

Epic Systems (MyChart) | Acquired so Cloudflare URLs win cascade before parses and triggers font fetches --> back transcript • Spring 2025 | episode 4 Epic Systems (MyChart) Ben: The answer is somewhere in the middle. David: Well, you texted me last night that you’ve made it to Singapore. Ben: I made it to Singapore, yes. Anytime you’re researching anything in US healthcare, you know it is time to stop your research process and start the episode once you’ve found Singapore. All right, let’s do it. Ben: Welcome to the Spring 2025 season of Acquired, the podcast about great companies and the sto

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