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February 2024: Voice as a platform in healthcare

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The way AI charting spread at Carbon Health has been fairly unintuitive. After the team shipped the initial version, I believed that clinicians would see the documentation benefits immediately and pick it up. In practice what’s happened instead is: clinicians don’t care by default, because most have been failed so often by new technology offerings in the past (that reduced their productivity) that they just don’t want to be early adopters. However, when adoption did occur, it took one of two typical paths. First, if a clinician joined after AI charting was introduced into the EHR, and AI charting was included as part of their training, they were far more likely to utilize it. Second, once one clinician in a clinic started using it, it would spread like wildfire to all clinicians in that clinic. Remember, in urgent care it’s rare that clinicians get to work directly together and observe each other’s behaviors. But part of the reason it spreads like wildfire in a location is because clin

The way AI charting spread at Carbon Health has been fairly unintuitive. After the team shipped the initial version, I believed that clinicians would see the documentation benefits immediately and pick it up. In practice what’s happened instead is: clinicians don’t care by default, because most have been failed so often by new technology offerings in the past (that reduced their productivity) that they just don’t want to be early adopters. However, when adoption did occur, it took one of two typical paths. First, if a clinician joined after AI charting was introduced into the EHR, and AI…

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