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Integrations and the service-provider side of AI and agentic systems | Kenneth Auchenberg

kenneth.io · 1,446 words · saved by 1 readers

As we move into an agentic world where AI systems will take actions on our behalf, there’s a significant part of the ecosystem that’s currently underserved in terms of infrastructure and protocols: the integrations and service-provider side for AI and agentic systems. Looking back at 2024, we saw a range of new frameworks and runtimes focused on building AI systems (and agents), but far fewer companies focused on the service provider side of AI and agentic systems — which, in my opinion, is the most critical aspect. In the not-so-distant future, we will all have agents working on our behalf. Some agents will be built into our phones and laptops (ChatGPT and Gemini), while others will address more vertical-specific needs, such as code generation tools (Devin, Cursor, or Augment Code), managing customer service (Lorikeet and Intercom Fin), or conducting research (Perplexity). The common thread among all these agents is that they need to interact with the existing world of services and so

As we move into an agentic world where AI systems will take actions on our behalf, there’s a significant part of the ecosystem that’s currently underserved in terms of infrastructure and protocols: the integrations and service-provider side for AI and agentic systems . Looking back at 2024, we saw a range of new frameworks and runtimes focused on building AI systems (and agents), but far fewer companies focused on the service provider side of AI and agentic systems — which, in my opinion, is the most critical aspect. In the not-so-distant future, we will all have agents working on our behalf.

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