Airlines, hotels hit with refunds - Business Daily

Airlines and top hotels are faced with multi-million shilling refund claims after Kenya restricted travel in and out Nairobi.

By Bonface Otieno Nation Media Group Business Reporter Airlines and top hotels are faced with multi-million shilling refund claims after Kenya restricted travel in and out Nairobi and four surrounding counties, throwing Easter holiday plans into disarray. Airlines and hotels face losses in the wake of cancelled bookings for the high season of Easter when most carriers and firms in the hospitality business had recorded full bookings. Now, thousands of travellers are faced with the options of vouchers for future travel or uncertain cash refunds for air tickets and room payments for…

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• Erick Mokaya, CFA

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