Product Documentation: Why Users Don't Read It - Helppier Blog
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Let's address two common issues that users of various products and interfaces find: over-featured interfaces and product documentation.
Article updated on May 13, 2020. Users prefer learning from their mistakes than reading product documentation Technology companies throw over-featured interfaces and complex interactions at us on a daily basis and expect to solve the issue with 1000-word documentation. There’s an award-winning paper called Life Is Too Short to RTFM: How Users Relate to Documentation and Excess Features in Consumer Products. It was written by Alethea L Blackler, Rafael Gomez, Vesna Popovic, and M Helen Thompson.  The paper addresses two common issues that users of various products and interfaces fin
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