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Accordion Editing and Apple Picking: Early Generative-AI User Behaviors

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Two new user behaviors are prevalent in interactions with text-based AI chatbots. User research shows the iterative and often complex ways users engage with AI tools for productivity.

9 Accordion Editing and Apple Picking: Early Generative-AI User Behaviors Sarah Gibbons, Tarun Mugunthan, Jakob Nielsen Sarah Gibbons , Tarun Mugunthan and Jakob Nielsen September 24, 2023 2023-09-24 Share Email article Share on LinkedIn Share on Twitter Summary: Two new user behaviors are prevalent in interactions with text-based AI chatbots. User research shows the iterative and often complex ways users engage with AI tools for productivity. Chatbots are currently the predominant UI of generative-AI tools for text manipulation. Each individual interaction with AI is a straightforward transac

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