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Contextual Inquiry: Inspire Design by Observing and Interviewing Users in Their Context

nngroup.com · 2,350 words · saved by 1 readers

Through observation and collaborative interpretation, contextual inquiry uncovers hidden insights about customer’s work that may not be available through other research methods.

8 Contextual Inquiry: Inspire Design by Observing and Interviewing Users in Their Context Kim Flaherty Kim Flaherty December 6, 2020 2020-12-06 Share Email article Share on LinkedIn Share on Twitter Summary: Through observation and collaborative interpretation, contextual inquiry uncovers hidden insights about customer’s work that may not be available through other research methods. In our collection of UX-research methodologies , contextual inquiry is essential. Contextual inquiry is a type of ethnographic field study that involves in-depth observation and interviews of a small sample of user

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