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How IBM Watson Overpromised and Underdelivered on AI Health Care - IEEE Spectrum

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IN 2014, IBM OPENED SWANKY NEW HEADQUARTERS for its artificial intelligence division, known as IBM Watson. Inside the glassy tower in lower Manhattan, IBMers can bring prospective clients and visiting journalists into the “immersion room,” which resembles a miniature planetarium. There, in the darkened space, visitors sit on swiveling stools while fancy graphics flash around the curved screens covering the walls. It’s the closest you can get, IBMers sometimes say, to being inside Watson’s electronic brain. One dazzling 2014 demonstration of Watson’s brainpower showed off its potential to transform medicine using AI—a goal that IBM CEO Virginia Rometty often calls the company’s moon shot. In the demo, Watson took a bizarre collection of patient symptoms and came up with a list of possible diagnoses, each annotated with Watson’s confidence level and links to supporting medical literature. Within the comfortable confines of the dome, Watson never failed to impress: Its memory banks held k

Biomedical Feature How IBM Watson Overpromised and Underdelivered on AI Health Care After its triumph on Jeopardy!, IBM’s AI seemed poised to revolutionize medicine. Doctors are still waiting Eliza Strickland 02 Apr 2019 16 min read Illustration: Eddie Guy In 2014, IBM opened swanky new headquarters for its artificial intelligence division, known as IBM Watson . Inside the glassy tower in lower Manhattan, IBMers can bring prospective clients and visiting journalists into the “immersion room,” which resembles a miniature planetarium . There, in the darkened space, visitors sit on swiveling stoo

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