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The agentic era of UX. The future of digital experience is… | by Alex Klein | UX Collective

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It’s been 17 months since the tech gods bestowed generative artificial intelligence on us. Here’s a state of the union for AI UX: If we’re being honest with ourselves, the transformative new era hasn’t been so transformative yet. We were given the ‘most profound technology since fire,’ and companies have used it to make fake candles. I’ve appreciated the work of many designers who have pushed to remind us of our golden rule: technology must solve real user needs. Or, more directly, AI shouldn’t be built just for the sake of AI. The next stage of this argument is to tackle a thornier problem: AI is seen as a loose-leaf solution rather than a new paradigm of user experience. We know that the value of UX comes from understanding a user’s entire journey and holistically supporting them along the way; yet, AI is being tacked onto today’s experiences to solve micro user needs instead of transforming from end-to-end. Companies are picking individual use cases, and serving them up to users lik

AI UX Artificial Intelligence Design Thinking Editor Picks The agentic era of UX The future of digital experience is here — but it’s being minced into microscopic use cases. Alex Klein 8 min read · May 6, 2024 -- 12 Listen Share Press enter or click to view image in full size Serving AI features to users like little peas — instead of a substantial meal. TLDR: The thing missing from AI user experience is, well, the experience. It’s been 17 months since the tech gods bestowed generative artificial intelligence on us. Here’s a state of the union for AI UX: A bunch of companies shipped either an A

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