Strengthening ChatGPT’s responses in sensitive conversations | OpenAI

We worked with more than 170 mental health experts to help ChatGPT more reliably recognize signs of distress, respond with care, and guide people toward real-world support–reducing responses that fall short of our desired behavior by 65-80%. We recently updated ChatGPT’s default model⁠ (opens in a new window) to better recognize and support people in moments of distress. Today we’re sharing how we made those improvements and how they are performing. Working with mental health experts who have real-world clinical experience, we’ve taught the model to better recognize distress, de-escalate conversations, and guide people toward professional care when appropriate. We’ve also expanded access to crisis hotlines, re-routed⁠ (opens in a new window) sensitive conversations originating from other models to safer models, and added gentle reminders to take breaks⁠ during long sessions. We believe ChatGPT can provide a supportive space for people to process what they’re feeling, and guide them t

We worked with more than 170 mental health experts to help ChatGPT more reliably recognize signs of distress, respond with care, and guide people toward real-world support–reducing responses that fall short of our desired behavior by 65-80%. We recently updated ChatGPT’s default model⁠ (opens in a new window) to better recognize and support people in moments of distress. Today we’re sharing how we made those improvements and how they are performing. Working with mental health experts who have real-world clinical experience, we’ve taught the model to better recognize distress, de-escalate conve